What is Valeria
Valeria is an AI shopping assistant for online stores. It lives on your storefront as a chat: shoppers describe what they need in their own words, and Valeria searches your catalog, recommends products, helps them build their cart and answers questions about your store.
What Valeria does
Section titled “What Valeria does”Helps shoppers find the right products
Section titled “Helps shoppers find the right products”Valeria suggests products from your live catalog, with their current prices and availability. It understands requests such as “a two-seater sofa under €700”, compares the options and shows them as product cards that shoppers can open or add to their cart.
Answers questions about your store
Section titled “Answers questions about your store”Shipping, returns, opening hours, warranties: Valeria answers from the information you provide in your Store profile and Knowledge base. With their permission, it can also help signed-in shoppers with their recent orders, such as order status and tracking.
Works toward your objectives
Section titled “Works toward your objectives”With campaigns and rules you can promote products, brands or categories, for example a new collection, your private label or slow-moving stock. Valeria takes them into account when it chooses what to recommend, alongside what the shopper asked for. Shoppers are told that promotions can influence the order of products, and they can turn off Featured promotions and offers in the chat’s privacy settings.
Shows you what works
Section titled “Shows you what works”The Retailer Portal shows your shopper conversations, metrics such as Valeria-assisted orders (orders that follow a conversation with the assistant) and the feedback shoppers leave on answers.
How Valeria works
Section titled “How Valeria works”Valeria has three parts:
- The storefront widget: the chat your shoppers use on your store, available in English and Italian. You can also offer it on Telegram by connecting a bot.
- The Retailer Portal: the web console where your team sets up the Store profile, the Knowledge base and Ranking, manages team access and follows the results. It is the same for every platform.
- The platform integration: connects Valeria to your commerce platform for the catalog, the cart, checkout and orders. On Shopify, this is the Valeria app, which also manages your plan.
Supported platforms
Section titled “Supported platforms”Shopify is the first supported platform. Custom platforms are supported by arrangement with the Valeria team.
Get started
Section titled “Get started”- On Shopify: install the Valeria app on your store, approve its permissions and accept the agreements. You then receive your invitation to the Retailer Portal, and you turn on the widget from the Shopify Theme Editor.
- On another platform: write to support@valeria.food to discuss a custom integration.
Get help
Section titled “Get help”Write to support@valeria.food, or open Help & support in the Retailer Portal to contact the Valeria team.
Machine-readable documentation
Section titled “Machine-readable documentation”This documentation is designed to be read by AI assistants and agents as well as people:
- Every page is available as Markdown at its URL with
.mdin place of the trailing slash (this page is/index.md), or through View as Markdown under the page title. /llms.txtlists every page with a short description./llms-full.txtcontains the complete documentation in a single file.